Welcome to the Business Training Courses website. This is the ONE place to get expert choice on the best business training packages available today.
The range of courses we offer has been designed to cater for almost EVERY business, so the chances are that there is at least one that is right for you and your business (and your employees).
We all know that training costs can be extremely prohibitive, which is why we have deliberately kept our prices as reasonable and attractive as possible - while still providing the full contents that many higher priced training providers provide. If you invest in your workforce then they are minded to stay longer with you which keeps your staff turnover down. Trained employees are knowledgeable employees.
Choose from our wide range of 30 different, specific courses, each available with full course notes and PowerPoint slides for easy to teach format.
These courses are ideally suited for in house training, for businesses large or small. They come "ready made" and need no, or at the most, very little amendment, before being used.
Please click on the product links below that interest you, and also visit the SPECIAL OFFERS page above, and please feel free to contact us with any specific questions relating to any of these courses.
Course 08 - Discipline Issues
DISCIPLINE ISSUES Areas Covered Include : Disciplinary Policy and Procedure Stages of the Disciplinary Process Record Keeping Misconduct vs. Gross Misconduct The Disciplinary Interview Appeals Compensation Sample chapters/sections are available on request. For details see our About The Company page.
Course 14 - Leadership Skills
LEADERSHIP SKILLS Areas Covered Include : Leadership Theory Different Leadership Styles Change Leadership Theories of Leadership Qualities of a Leader What Leaders Do Defining Leaders and Leadership Sample chapters/sections are available on request. For details see our About The Company page.
Course 05 - Customer Care and Service
CUSTOMER CARE AND SERVICE Areas Covered Include : An Introduction to Customer Service Identifying Customers Corporate Image Customers Perception Public Relations and Publicity Communication Skills First Impressions Telephone Skills Face to Face Skills Turning Bad Service to Good Service Dealing with...
Course 23 - Report Writing
REPORT WRITING Areas Covered Include : Expressing yourself Communication Three Components of Report Writing Content Structure of the Report Report Style Selling Skills Project Presentation Finalising the Deal Sample chapters/sections are available on request. For details see our About The Company pa...
Course 09 - Diversity and Equal Opportunities
DIVERSITY AND EQUAL OPPORTUNITIES Areas Covered Include : Diversity Awareness Recognising our Unique Differences Acting to Promote Diversity Diversity Management Organisational Behaviour - Managing Across Cultures Sample chapters/sections are available on request. For details see our About The Company...
Course 30 - Time Management
TIME MANAGEMENT Areas Covered Include : Effective Time Management Time Wasters Making the Best Use of Time Interruptions Procrastination Timing Getting the Most out of your Time Filing Managing your "To Read" pile Managing e-mail Being Organised Using your Calendar Strategic Planning Visions and Missions...
Course 27 - Stress Management
STRESS MANAGEMENT Areas Covered Include : Introduction to Stress Why Pressure Occurs Defining Stress How the Body Responds Warning Signs of Stress Personal Perspective Reducing Pressure Stress Levels Controlling Responses Workload Change Management People Conflict Lifestyle Staying Healthy and Relaxed...
Course 24 - Risk Assessment
RISK ASSESSMENT Areas Covered Include : Understanding the Stages of Risk Assessment Definitions or Accident Risk Safe Danger Breaking work down into Tasks Activities etc. Hazard Identification and People Affected Analysing Severity of Risk Principles of Control Evaluating Risk Recording Findings and...
Course 15 - Life Coaching
LIFE COACHING Areas Covered Include: What do you want? Achieving Success Assessing your Situation Success and Motivation Risk Assessment Commitment and Goal Setting Achievement Success Cycle Mistakes Change Management Failure Time Management Focus Self Affirmation Visualisation Self Modelling Self Motivation...
Course 26 - Sickness and Absence Management
SICKNESS AND ABSENCE MANAGEMENT Areas Covered Include : Why Manage Absence? Who Should Manage Absence? Types of Absence Absence Reporting Return to Work Interview Counselling and Reviews Medical Reports Dealing with Long Term Absence Sample chapters/sections are available on request. For details see...
Course 03 - Coaching Skills
COACHING SKILLS Areas Covered Include : Coaching Learning Styles The Training Cycle How to Structure a Training Session Effective Feedback and Effective Coaching Sample chapters/sections are available on request . For details see our About The Company page.
Course 02 - Bullying and Sexual Harassment
BULLYING AND SEXUAL HARASSMENT Areas Covered Include: Definitions Tackling Bullying and Sexual Harassment Implications on the Workplace Legal Obligation Responsibilities of Employers / Supervisors Statistics Sample chapters/sections are available on request . For details see our About The Company pa...