Welcome to the Business Training Courses website. This is the ONE place to get expert choice on the best business training packages available today.
The range of courses we offer has been designed to cater for almost EVERY business, so the chances are that there is at least one that is right for you and your business (and your employees).
We all know that training costs can be extremely prohibitive, which is why we have deliberately kept our prices as reasonable and attractive as possible - while still providing the full contents that many higher priced training providers provide. If you invest in your workforce then they are minded to stay longer with you which keeps your staff turnover down. Trained employees are knowledgeable employees.
Choose from our wide range of 30 different, specific courses, each available with full course notes and PowerPoint slides for easy to teach format.
These courses are ideally suited for in house training, for businesses large or small. They come "ready made" and need no, or at the most, very little amendment, before being used.
Please click on the product links below that interest you, and also visit the SPECIAL OFFERS page above, and please feel free to contact us with any specific questions relating to any of these courses.
Course 05 - Customer Care and Service
CUSTOMER CARE AND SERVICE Areas Covered Include : An Introduction to Customer Service Identifying Customers Corporate Image Customers Perception Public Relations and Publicity Communication Skills First Impressions Telephone Skills Face to Face Skills Turning Bad Service to Good Service Dealing with...
Course 21 - Problem Solving
PROBLEM SOLVING Areas Covered Include : Dealing with Problems Problem Solving Techniques Principles of Problem Solving What are Problems? Problem Solving Sample chapters/sections are available on request. For details see our About The Company page.
Course 29 - Telephone Skills and Telesales
TELEPHONE SKILLS AND TELESALES Areas Covered Include : What is Customer Service What is Telesales Telesales Essentials Communication Skills Negative and Positive Language The Telesales Cycle Asking Questions Customer Requirements Closing for Business Presenting Benefits Making and Receiving Telephone...
Course 08 - Discipline Issues
DISCIPLINE ISSUES Areas Covered Include : Disciplinary Policy and Procedure Stages of the Disciplinary Process Record Keeping Misconduct vs. Gross Misconduct The Disciplinary Interview Appeals Compensation Sample chapters/sections are available on request. For details see our About The Company page.
Course 06 - Dealing With Difficult People and Si..
DEALING WITH DIFFICULT PEOPLE AND SITUATIONS Areas Covered Include : Who are Difficult People Types of Behaviour Identifying Aggressive Types and Personalities Communication Skills Feedback Being Assertive Negotiation Skills Step by Step approach to dealing with conflict Difficult Situations Sample chapters/sections...
Course 04 - Communication Skills
COMMUNICATION SKILLS Areas Covered Include : Types of Communication Body Language Barriers to Communication Listening Levels Two-Way Communication Communication Styles Forms of Communication Communication and Teams Dealing with Difficult Communication Giving Bad News Conflict Managing Conflict Role Plays...
Course 22 - Project Management
PROJECT MANAGEMENT Areas Covered Include : Definitions of "Project" Project Life Cycle Project Roles Effective Project Management Tools and Techniques Project Audience Critical Success Factors Project Champions Risk Analysis Categorising Risk Project Familiarity Work Plans Team Conduct McKinsey's 7s...
Course 13 - Introduction to Finance and Bookkeep..
INTRODUCTION TO FINANCE AND BOOKKEEPING Areas Covered Include : Accountants and Accounting Accounting Records Financial Statements Cash Management Planning and Budgets Income and Expenditure Cash Sheets Banking Recording Hours Worked Staff Rota 's Stock Ordering Wastage Sample chapters/sections are available...
Course 17 - Mentoring Skills
MENTORING SKILLS Areas Covered Include : What is Mentoring Organisational Impact Benefits of Mentoring Influences How People Develop How Adults Learn What to Expect from a Mentor Responsibilities Characteristics of a Mentor Relationships The Paperwork Performance Sample chapters/sections are available...
Course 24 - Risk Assessment
RISK ASSESSMENT Areas Covered Include : Understanding the Stages of Risk Assessment Definitions or Accident Risk Safe Danger Breaking work down into Tasks Activities etc. Hazard Identification and People Affected Analysing Severity of Risk Principles of Control Evaluating Risk Recording Findings and...
Course 03 - Coaching Skills
COACHING SKILLS Areas Covered Include : Coaching Learning Styles The Training Cycle How to Structure a Training Session Effective Feedback and Effective Coaching Sample chapters/sections are available on request . For details see our About The Company page.
Course 18 - Motivational Skills
MOTIVATIONAL SKILLS Areas Covered Include : The meaning of the term "Motivation" The variety of Motivation Techniques between Individuals and Organisations Key Motivational Thinkers Applying appropriate Motivational Techniques to different scenarios Sample chapters/sections are available on request....